General support
Stuck with a connection issue, missing perk, growth problem, or anything not covered elsewhere? Open a ticket in #support and a moderator picks it up.
Support
Open a ticket. We answer in Discord.
Every kind of help, from reconnect issues to ban appeals to feedback, flows through Discord tickets. That’s it. No email queue, no contact form, no waiting on an inbox someone forgot to refresh.
Discord: where staff lives
Join the server, head to #open-a-ticket, and pick the right type. Staff respond within 24 hours during normal weeks, 48 hours during migration events.
Where to ask
Pick the right channel for the right answer.
Reports & appeals
Report rule-breaking with screenshots or clips in #reports. Appealing a ban? Open a ticket in #appeals. Replies arrive within 48 hours, reviewed by at least two admins.
Feedback & ideas
Event suggestions, balance opinions, and mod requests all go in #feedback. The events team reads every one before each scheduling round.
Private matters
DMCA, harassment with personal info, or anything you don’t want in a public channel? DM a verified Admin (purple role) directly. They have a private follow-up flow.
Not on Discord yet? Join here. It’s free, the invite is permanent, and you can leave anytime.